Pre-orders will be shipped within 8-12 weeks of the date the pre-order has been closed. If you choose layaway for a pre-order, please remember that an invoice will be sent to you two weeks after the pre-order close date for the balance due.
Retail orders will be shipped within 3-7 business days. Shipping occurs on Fridays. If you need your order sooner, please send an email to the address located at the bottom of this confirmation.
Due to the nature of custom printed fabric, there may be minor flaws present. Flaws within five inches of the selvage edge, or those smaller than a dime, are considered acceptable and will not be disclosed prior to shipment. We are not responsible for insignificant flaws, and dye transfer or bleeding during washing, damage during shipment, or fabric shipped to an incorrect address. Fabric will only be shipped to the address in selected during checkout.
International orders are charged shipping based on weight at the time of order.
Returns are only accepted for damaged, flawed, or incorrect merchandise received, in the event that damage and/or flaws are not disclosed prior to shipment. Partial refunds may be offered, depending on the issue; however, refunds in full are available in these instances, after the merchandise has been returned.
Star Dust Textile Company is not responsible for lost or stolen merchandise once it has been shipped. If a package is lost in transit, a claim will need to be filed with the carrier.
Layaway is available on a google document during preorder only. This document link can be found in the file for the preorder in the FaceBook Group at: https://www.facebook.com/groups/SDMBTC/files/
If you would like to cancel an order after it is placed, please email us with your order number. If it is a retail order, it will be cancelled as long as your label has not been printed. If it is a pre-order, we will refund less a 10% cancellation fee.
COMBINED SHIPPING POLICY
If you order both retail and pre-order items on the same order, NO ITEMS will be shipped until the pre-order is received and orders are packed.
If you place multiple orders to add items and would like them combined, we must be notified. If we are not notified, your orders may ship separately. You will be refunded any shipping overages, if we are able to combine your order. Please email with your order numbers, if you would like them combined.
If you have any questions, reply to this email or contact us at